TERMS & CONDITIONS

At Maison Kin, we understand that shopping online can sometimes lead to purchasing items that do not meet your expectations. In order to ensure our customers are satisfied with their purchases, we offer a refund and exchange policy that is designed to provide a simple and hassle-free experience.

By placing an order at https://maisonkin.com you agree to the full terms and conditions of sale as listed below:

RETURN & EXCHANGE POLICY

Full-priced items are eligible for returns or exchanges within 30 days of the shipping date. Returns or exchanges will be processed to original payment method (minus a $6 restocking fee per item) or in the form of store credit (no restocking fee). To initiate a return or exchange, please contact us via our returns portal. Please note that the item must be in its original condition. Shipping costs both ways are non-refundable. 

Discovery Sets and Items purchased on sale, using an online discount code, or gift card are considered final sale and are not eligible for returns or exchanges.

For international orders, we regret to inform that we are unable to provide returns or exchanges due to international shipping regulations.

In the event that an item arrives damaged or defective, customers must contact us at customerservice@maisonkin.com within 48 hours of receiving the item. Please send photos depicting the issue and we will process either a refund or exchange depending on the customer's preference.

Please note that we do not issue credit for the original shipping charges. Additionally, the customer is responsible for the cost of shipping when returning an item. We recommend using a trackable shipping method as Maison Kin is not responsible for lost or damaged packages.

At Maison Kin, we are committed to providing our customers with high-quality products and exceptional customer service. If you have any questions or concerns regarding our refund and exchange policy, please contact at customerservice@maisonkin.com

 

INTERNATIONAL ORDERS

We are unable to offer returns or exchanges on orders outside the United States due to international shipping regulations. International orders are final sale and not eligible for refund or exchange. For Canada please allow 8 - 18 business days for delivery. 

DAMAGES

In the case of damages, missing or incorrect items, please send a photo depicting the issue.

CONTACT

To start the return process simply visit our returns portal. 

HOW SOON WILL I GET MY REFUND?

Once your return is delivered and inspected, we will process your refund within 2-4 business days, not including weekends and public holidays. 

WHAT ITEMS ARE RETURNABLE?

Full-price items claimed within 30 days days of purchase in their sealed packaging including cellowrap are refundable. Full priced items where packaging has been opened are refundable via store credit only. Purchases made during our seasonal sales, discounts or online markdowns are final sale, no exceptions. 

CONTACT US?

Please EMAIL us if you require further assistance.

SHIPPING POLICY

Currently we only ship within USA. Delivery times varies by location, expect between 4 - 8 business days within US, some locations may take longer. 

Orders are dispatched within 24 - 48 hours. Once your order is shipped you will receive a confirmation email with the tracking link.

RISK OF LOSS OF PACKAGE

Maison Kin is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery showing on the carriers website. Misplaced packages are non-refundable. Customer must ensure they provide an address where delivery can be made safely. Maison Kin is not responsible for orders missing from front door or porch. It is the customers responsibility to ensure that whatever address they provide can receive packages safely. We do not offer assistance with missing, lost, stolen or undelivered packages, you must contact the carrier directly. 

INCORRECT ADDRESS ENTERED

At Maison Kin, we take pride in ensuring our customers receive high-quality products in a timely manner. As such, we require that all customers carefully enter their shipping address information during the order placement process on our website. We want to emphasize that we cannot be held responsible for any incorrect address entries by customers. Once an order is placed, our system automatically processes the information provided, and we begin the shipping process. Unfortunately, we are unable to make any address changes after an order has been submitted.

In the unlikely event that a package remains undelivered due to an incorrect shipping address entry, the customer will be responsible for all shipping costs associated with both the return of the package and for re-sending the package to the correct address. It is important to note that the customer will also be wholly responsible for the value of the goods ordered. Any refunds or credits for the value of the goods will only be processed once the items have been returned to our facility.

We understand the frustration and inconvenience that may arise from such an occurrence, and while we empathize with the customer's situation, we must insist that all address entries be accurate and legible. Maison Kin will enforce this policy without exception and will not be responsible for any losses or damages incurred due to incorrect address entries by our customers.

We appreciate your understanding and cooperation in ensuring that your orders are processed and shipped promptly to the correct address. Thank you for your valued patronage, and please do not hesitate to contact our customer service team if you have any further questions or concerns.